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How Well Do You Know the Contractors You Send into Customers’ Homes?

How Well Do You Know the Contractors You Send into Customers’ Homes?

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Do you have employees or contractors who go into customers’ homes for installations, sales and product demonstrations, or other forms of service work? If so, you should know that you are legally liable for anything they do while representing your company. Depending on whom you have working for you, that liability could be huge indeed – in fact, it could end up costing your company millions.

Before you move on and assume this doesn't apply to you, or isn't something worth worrying about, consider three recent incidents and the resulting court action:

  1. McLean vs. Kirby. In this instance, a contractor working for a well-known company used a set of knives provided as a "free gift" to sexually assault someone who let him into her home for a sales demonstration. The company was found liable for losses to the victim as they had not taken reasonable precautions against sending dangerous individuals into people's homes using the company's name to gain entry. Because the contractor stood to gain in part from Kirby (and the use of their company name), they were deemed to be responsible for the crime.
  2. Read vs. Kirby. In an instance that was sadly similar to the first, an individual used his position as a door-to-door contracted salesperson to gain entry into a home. After meeting the customer and performing a demonstration, the perpetrator left, but only to return later and sexually assault the victim. No background check system was in place, and courts ruled that the company was responsible for allowing dangerous people to work on its behalf, even though the salesperson was technically hired by a third-party contractor. You cannot delegate all of your legal responsibilities to another company working on your behalf.
  3. Ruschner vs. ADT. In this incidence, the company in question subcontracted door-to-door sales work to another business, with the stipulation that they must perform "reasonable" background checks on contractors. Despite that, an individual with multiple prior felonies gained access to a home and sexually assaulted a minor. It was later revealed that the contracting company had ceased background checks (and hadn't run one on this individual) because turnover was high and they didn't want to absorb the costs of screening. The courts found that ADT was responsible for damages because they didn't have the proper procedures in place for ensuring that criminals were being kept away from customers.

    Sadly, we could add even more events to this list. What should be clear, though, is that you have a legal and moral responsibility to keep customers and coworkers safe from dangerous people. Luckily, it doesn't have to be that difficult or expensive.

    While so-called "instant" background checks are notoriously thin and easy for criminals to work around, CrimShield offers thorough investigative services done by live, trained investigators. In just a few short hours, you can feel confident that anyone working on your behalf – even if it's for a company you contract with – is who they claim to be, and doesn't have dangerous offenses in their past.

    In the process, you can eliminate huge liability risks that might otherwise come back to haunt you. Even more importantly, you can know that you've taken the biggest step toward preventing crimes like these from happening in the future and being associated with your company.

About The Author: J. Denton (Denny) Dobbins is Nationally and Internationally recognized as the world’s leader in Premises Liability Protection and has been featured across North America sharing the stage with Political Leaders, Police Celebrities, Administrators and Business Leaders. Since 1978, Denny has been involved with the detection and deterrence of Criminal Activity in properties and employment of all types.

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Advice from a Practicing Attorney About Negligence and Criminal Background Investigations

Advice from a Practicing Attorney About Negligence and Criminal Background Investigations

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When it's time to hire new employees – or find out where a contractor is getting their employees – do you need a background check, or a detailed criminal background investigation? Is there even a difference?

The law is clear: You owe it to your employees, customers, and the public at large to take reasonable precautions toward keeping them safe. These can vary somewhat by industry and location, of course, but generally include avoiding what lawyers call "negligence," which is a very expensive word for the blame that is assigned when you ignore obvious dangers

Naturally, a full explanation of this concept would take months and months of legal training and background study. For the sake of helping you understand the most important issues, though, let's look at the three factors that matter most to business owners and executives:

  1. Duty. This refers to your responsibility to keep things "reasonably safe." As examples, shop owners have a duty to their customers to keep floors safe from slip-and-fall risks, doctors have a duty to their patients not to leave sponges inside of them after surgery, and landlords have a duty to their tenants to keep housing units free of dangers to health and/or personal safety.
  2. Causation. The law isn't as simple as you might think. Just because you didn't actually do something yourself doesn't mean you aren't responsible for it, especially if you set the conditions that allowed for the event to take place. In fact, there is a lot of precedent – in the form of expensive lawsuit judgments – that shows courts will consider you responsible for something that happens in your business or organization if you should have known it could have. Ignorance is no defense.
  3. Foreseeability. This is a related but slightly different concept. And if you could have taken action that would have prevented something bad from happening, not taking action is as good as having contributed to it yourself. An obvious example here would be a bar that over-serves a customer to the point of very obvious intoxication and then watches them jump into a car before injuring or killing others.

    Each of these points has two important things in common. First, they are relatively technical legal terms for simple things businesses should be doing to protect their customers and employees (or in the case of nonprofit organizations, their volunteers and beneficiaries). And secondly, many decision-makers assume that they shouldn't be worried simply because they don't sell things like liquor or firearms.

    That's patently untrue, and potentially dangerous. In numerous different industries (including retail, health care, education, construction, housing, and dozens of others), employees and contractors are put into close contact with other people, and even minors. Because there are often inadequate employment background investigation processes in place, it's incredibly easy for convicted criminals – even those who have committed violent and sexual crimes – to find work and housing in places where they could do terrible things.

    This is because the "instant" background checks that so many organizations depend on (if they even take that step) are well known for being superficial. They certainly aren't protecting your customers, tenants, and employees; and for that matter, they aren't protecting you from liability claims, either.

    If you aren't having new employees, contractors, and/or volunteers properly screened using thorough background investigations, then you aren't meeting the criteria for avoiding negligence. That's dangerous ground to be on, especially when a single incident could lead to a jury awarding millions to someone based on a simple, affordable, and convenient action you could have taken.

    Negligence is a word you'd much rather read in this article than an official court document. Think about that, and call CrimShield today to get the proper screening techniques put into place for your business or nonprofit organization.

About The Author: J. Denton (Denny) Dobbins is Nationally and Internationally recognized as the world’s leader in Premises Liability Protection and has been featured across North America sharing the stage with Political Leaders, Police Celebrities, Administrators and Business Leaders. Since 1978, Denny has been involved with the detection and deterrence of Criminal Activity in properties and employment of all types.

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Do You Know the Difference Between a Background Check and a Criminal Background Investigation?

Do You Know the Difference Between a Background Check and a Criminal Background Investigation?

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When it's time to hire new employees – or find out where a contractor is getting their employees – do you need a background check, or a detailed criminal background investigation? Is there even a difference?

Although a lot of business owners and executives don't understand the distinction yet, more and more are finding out just how significant and important it actually is. In fact, the difference could mean millions of dollars to your company in lawsuits and negative press attention.

The Fallacy of Background Checks

The first thing to know is that "background check" isn't actually a very useful term, because there isn't any real definition for it. Because there is no regulation or oversight for companies offering these services and packages over the Internet, they can sell literally anything (or nothing) without breaking too many laws.

For the small fee that you pay, usually between $5.95 and $49.95, what these businesses do is compare the names and Social Security numbers you give them against an incomplete database of criminal records. That might sound like a good start, but there are a number of problems:

  • There isn't any way to know what's in the database
  • You can't know who put the database together, or when
  • The information within the database may or may not be accurate
  • Data entered into the database by the user (like name, date of birth, etc.) might not be accurate
  • And, there is no way to match results (or missing results) to a specific identity

The natural result – which a lot of business owners and employers would like to overlook – is a system that makes it incredibly easy for convicted criminals and others with dangerous pasts to slip through and gain employment. Because the instant background check companies are often little more than marketing services, they don't check actual court records and dispositions at the federal and state level. They certainly aren't going to go through the trouble of checking local and municipal courts.

Even in the best of circumstances, these databases go out of date very quickly and suffer from lots of small errors that render the results useless. The bigger issue, though, is that criminals know they can easily use a different name or provide a false date of birth, previous address, etc., and have their past convictions and activities go undetected.

And so, what instant background check companies are really selling you is a false sense of security. They aren't in the business of screening out criminals, but marketing low-cost products over the Internet.

What a Real Background Criminal Investigation Looks Like

A proper criminal background investigation has all the elements that instant background checks are missing. Think of it this way: If you were going to have someone coming into your home, or potentially being alone with your children, would a quick, inaccurate Internet search be enough to calm your nerves? Of course it wouldn’t.

Using live investigators, CrimShield works to find out who a person really is, where they've really been, and what they've really done to get a more complete picture of their history – and the risks you're taking by hiring them. Here are just a few of the features that set the real criminal background investigations apart:/p>

  • Identity and citizenship verification to be sure that the person is who he or she is claiming to be and has a legal right to work in the country
  • A check of sexual offender lists and registries
  • A review of past addresses and employment to verify that the person in question doesn’t have unexplained gaps in their past (like unreported prison time)
  • A thorough review of federal, state, and even municipal court records (along with government watch lists) to find out if your application is hiding past troubles or convictions
  • A personal review of all materials by a trained investigator – including search engine and social media reviews – to look for any other potential problems.

    This is just the tip of the iceberg. The reality is that real criminal background investigations don't cost you much more, in terms of time or money, but can offer real protection for your business.

    Keeping dangerous people away from your employees and customers should be a priority because it's the right thing to do. Beyond that, it's also a good way to protect yourself from lawsuits, since you don't want to have to explain in a court of law why you didn't take even the most basic steps to find out who you might be sending out to deal with your customers and coworkers.

    Wouldn't you agree that the difference between a background check and a real criminal background investigation is an important one?

About The Author: J. Denton (Denny) Dobbins is Nationally and Internationally recognized as the world’s leader in Premises Liability Protection and has been featured across North America sharing the stage with Political Leaders, Police Celebrities, Administrators and Business Leaders. Since 1978, Denny has been involved with the detection and deterrence of Criminal Activity in properties and employment of all types.

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When a Lawsuit Comes, It’s Coming for You (Not Your Fly-By-Night Screening Company)

When a Lawsuit Comes, It’s Coming for You (Not Your Fly-By-Night Screening Company)

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If your company is one of the tens of thousands that relies on repairmen, installers, contractors, and other employees or affiliates who enter customers’ homes on your behalf, a fear of working with the wrong employment screening company should keep you up at night.

Here is why: Virtually anyone with a computer can sign up for a few database services and announce that they are in business as a "background check provider" within a few days, or even less. There isn't any training involved, just a few business cards, a website, and access to the same public databases that any of us could reach from home if we had a few minutes to spare.

Although they are usually advertised as being "national," these services typically cover 38 states or fewer. And, they are notoriously easy to beat, since these so-called "instant" background checks just compare names and Social Security numbers against broad database matches. There isn't any insight, much less oversight.

Instant Background Checks Are a Huge Liability Waiting to Happen

The natural result – which a lot of business owners and employers would like to overlook – is a system that makes it incredibly easy for convicted criminals and others with dangerous pasts to slip through and gain employment. Because the instant background check companies are often little more than marketing services, they don't check actual court records and dispositions at the federal and state level. They certainly aren't going to go through the trouble of checking local and municipal courts.

But what happens when one of these dangerous people decides they didn't turn over a new leaf the moment they put on your uniform and started working with your employees and customers? The answer, more often than not, is a violent crime and lots of regret... not to mention a sizeable lawsuit.

Will you be able to sue your instant background check company for negligence under those circumstances? Possibly, but you aren't likely to recover much.

More importantly, you can bet the victims aren't going to worry about which fly-by-night background check company you used – they’re going to be coming after your company, and the courts are going to side with them. Your business could stand to lose millions from one poor hiring decision because you won't be able to show that you adequately investigated the criminal history of someone you hired before unleashing them onto your customers and employees. Beyond the initial damages, you'll probably lose millions more due to the negative publicity that will undoubtedly follow.

Investigative Screening: Do You Want It Now or Later?

The ironic thing about this situation is that it inevitably leads the companies that have been affected to do the one thing they should have done in the first place – invest in proper investigative screening rather than flimsy instant background checks. Would you rather make a good decision now, or be forced to do it later following a multimillion-dollar lawsuit because you didn't pursue the right hiring practices?

About The Author: J. Denton (Denny) Dobbins is Nationally and Internationally recognized as the world’s leader in Premises Liability Protection and has been featured across North America sharing the stage with Political Leaders, Police Celebrities, Administrators and Business Leaders. Since 1978, Denny has been involved with the detection and deterrence of Criminal Activity in properties and employment of all types.

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Are Children Being Protected in Your Nonprofit Organization?

Are Children Being Protected in Your Nonprofit Organization?

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When sexual predators prey on children, there are always at least two side effects – an enormous amount of pain and grief, and a period of finger-pointing when parents, lawmakers, and others work to determine who is at fault. Frequently, the blame doesn't just lie with the perpetrators themselves, but also third parties who didn't take the necessary precautions to protect the minors in their care.

This should be of particular concern to nonprofit organizations, most of which employ only very cursory background check processes (or none at all). Following high-profile lawsuits, many organizations compare volunteer names against sex offender registries and court records, but that isn't going nearly far enough – in either a court of law or the court of public opinion.

Many people will already be familiar with the legal troubles that the Boy Scouts of America faced when it was determined they were partially liable for allowing sexual molestation to occur while young people were under their supervision. What they may not realize, however, is that thousands of other organizations could be similarly liable. And even beyond the damage to an organization's finances and credibility, few things could be worse than being blamed for the worst of crimes.

Why Criminals Like to Target Nonprofits

At first glance, a nonprofit or charitable group might seem like a poor choice for any kind of criminal. Look closer, though, and you'll see that most volunteer opportunities feature some combination of personal contact, access to sensitive records, and very few barriers to entry. In fact, the policy at a lot of nonprofits is to "just say yes" to new volunteers because the group is so short on staff members and donations. Working on the theory that any help is good help, they'll accept just about anyone who walks through the door.

But, consider what happens when the wrong person decides to join as a volunteer or staff member:

  • It's unlikely that their identity or motives will be questioned by anyone at the nonprofit.
  • Because they may work with other volunteers and staff members who are on a rotating schedule, there may be little in the way of ongoing oversight.
  • At most, they'll likely be subjected to the kind of so-called "instant" background check that criminals know how to evade.
  • In a matter of hours or days, they could have access to nonprofit facilities, people's homes, petty cash and valuable equipment, or even other volunteers.

The obvious answer to this problem, of course, is to use live, trained investigators to evaluate staff members and volunteers before they have a chance to do any wrong. For most nonprofits, this can seem like an impossibility, since they can't afford the small fees companies like ISC charge, or don't want to divert the funds from other projects.

The Answer to Nonprofit Background Screening Problems

And so, how can nonprofits and charities get the background screening and identity verification they need, but without having to break their budgets to get it? The easy answer is to pass those costs along to volunteers themselves and let them pay for their self-screening.

That might sound like a big deterrent to recruiting new members to an organization, but the reality is that it's a very small obstacle for someone who is truly committed to assisting with your cause. And better yet, those with a criminal history aren't likely to pay money to raise red flags themselves, so it can be effective in deterring potential volunteers with the wrong motives.

It has been shown time and time again in several courts that nonprofits and other organizations have a duty to protect children and others from dangerous criminals when they should have known the risks. With adequate nonprofit background screening, you can do the right thing for your group, your volunteers, and everyone else who is associated with your organization.

About The Author: J. Denton (Denny) Dobbins is Nationally and Internationally recognized as the world’s leader in Premises Liability Protection and has been featured across North America sharing the stage with Political Leaders, Police Celebrities, Administrators and Business Leaders. Since 1978, Denny has been involved with the detection and deterrence of Criminal Activity in properties and employment of all types.

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